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Frequently Asked Questions

How can I book?

It's pretty easy! First you have to select an offer in the booking engine or from our show wheel. Then enter your desired dates, the required number of rooms and the number of travelers and confirm the input by clicking on „Continue“. Then you will get a list of all the available hotels. For making it easier finding the perfect hotel for you, you can sort the list by distance from the hotel to the park, by the Hotel Category (suns) or by rate. The offered price is your final price.
The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302. Therefore, you will benefit from all EU rights applying to packages. The company (Movie Park Germany Services GmbH) takes full responsibility for the proper perfomance of the whole packaged tour. Additionally, as required by law, BELANTIS Holidays, as a part of Movie Park Germany Services GmbH, has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. More information on key rights under Directive (EU) 2015/2302

How can I pay for my booking?

Your payment takes place directly during the booking process via a verified SSL encryption. There you can pay directly with your credit card (VISA, MasterCard, American Express). For this payment method you already need the new security standards of your online banking with security check.
In addition we offer Paypal as a form of payment.
Other payment alternatives are bank transfer (available for booking made at least 14 days prior to arrival), „sofort“ by klarna and „giropay“. For the two last options you need to have an online banking account at your local bank.
For bookings made four weeks before the arrival date you will have to make a deposit worth 20% of the price. The final payment must be done 28 days prior to arrival. Please refer to the Terms and Conditions to know more about our Cancellation and payment procedure.

Where can I find the available hotels?

First, please select an offer. Enter the period you would like to travel in the search window. Confirm your search and you will see all currently available hotels. Please note that the prices and availability are made in real time and you only see the currently best price. If your search has stopped or you want to have a look again to the same offer at a later point of time, the price may have changed already.

Where can I find more information about my hotel?

In every offer you will find a detailed description of each hotel. All offers include bed and breakfast. Please note, that environmental zones in the entire of the Leipzig metropolitan area are valid since October 2008 and an evironmental sticker may be needed for your car. In addition, some cities levy a culture tax payable at the local hotel.

What are the criteria used to classify hotels with BELANTIS Holidays Suns?

The classification of our partner hotels reflects the self-assessment of the respective hotel based on the standards of the DEHOGA.

How does a booking act with children?

In some hotels, one child up to 11 years stays for free in the room of the parents. Otherwise, children are calculated in proportion. Baby cribs for children up to 3 years are available at most of the hotel. You also can also bring your own crib. The price of admission for children to BELANTIS Holidays depends on the respective ages of the children. Children up to 3 years are free of charge.

Is it possible to book for a group?

Please contact us for a group booking at info@belantisholidays.de with your desired travel date and number of people.

Can I book a trip if I am a minor or are my minor children allowed to travel alone?

The german travel law does not allow minors to book trips. Minor children are not able to travel on their own or to check-in at the hotel. There has to be at least one adult who must accompany the trip and has to book with BELANTIS Holidays in her or his name.

What happens after I booked my trip?

After a successful booking you will get the confirmation per e-mail. This notification will also appear when you end the booking process. You will find all the required information, your travel documents and the receipt on this internet page as a download link in PDF format. Your travel documents will be available after a full payment.

How do I get my travel documents?

We will provide you the required travel documents with the reservation number, hotel voucher and the online tickets directly after a full payment. These will be sent as a download link in PDF format to the registered e-mail address. Please print the hotel voucher, the receipt and the online tickets yourself.

I do not have Acrobat Reader on my computer and can´t open PDF files. What can I do?

You will find a link in your e-mail confirmation to a page where you can download the program. Acrobat Reader is free of charge. Just download and install the program, and then you will be able to open the file with your travel documents.

I have to rebook or cancel my trip. What should I do?

Booking changes or cancellations can´t be made online. For changes of any kind contact us per e-mail. Send an e-mail to info@belantisholidays.de and include your reservation number, your name and the changes you would like to make. We will work on your request as soon as possible. The same works for cancellations or part cancellations. Please keep in mind that we can only attend to your e-mails during our opening times. For cancellation, please look up our terms and conditions.

Are option bookings possible?

Unfortunately we can´t offer any kind of option booking.

Does BELANTIS Holidays also offer insurance benefit for the trip?

Yes, we offer an optional trip cancellation insurance. After your booking and deposite payment you can take out an insurance policy via the following link: take out an insurance
You also will receive this possibility in your confirmation. It is possible to take out the insurance policy within 7 days after your booking. When your arrival is in the next few days, please take out the insurance policy directly.

I already have tickets or vouchers. Can I combine them with a booking by BELANTIS Holidays?

BELANTIS Holidays only offers a hotel and ticket combination. A discount on already purchased tickets on the package price is not possible.

How do I access to the hotel and the park?

Quite simple: After full payment, you will receive your confirmation per e-mail, where you will find different links, which you have to download. Please print the downloaded hotel voucher and the online tickets. With the printed tickets you can enter directly in the park through the turnstiles at the main gate. To check in at your hotel, please show your hotel voucher and your identity card / passport at the reception. Some of the hotels have limited arrival times. Please, check the hotel description or your hotel voucher for the exact check-in and check-out times.

What options do I have for getting there?

We offer packages for self arrival only. You can get from the hotel to the park by your own vehicle or by public transport. A shuttle service is not available.

I use a wheelchair, how can I book with you?

Some of our partner hotels offer wheelchair or disabled friendly rooms. To make a reservation please contact our Service Center by phone: +49 (0)2045-899 899

Do I need an emmissions sticker for my car?

You do not need an emissions sticker to use the motorway (Autobahn) or the road between the motorway and the park. However, most of our hotels are situated in an environmental zone, where such a sticker is needed. If the hotel you want to book is located in an environmental zone, you will find this information in the description of the hotel.

Do you have further questions?

Contact us at info@belantisholidays.de. We are glad to help you and we will answer your request as soon as possible.